Apple is offering FREE replacement for battery cases after discovering flaw that prevents them from charging
- Apple is replacing charging cases for several iPhone models free of charge
- Replacements affect charging cases for the iPhone XS, XS Max, and XR
- Cases failed to charge their own batteries and batteries of devices
- Faulty cases can be replaced at an Apple store or certified service provider
Customers who purchased a phone-charging case for two newer iPhone models may be eligible for a free replacement.
Apple says it will replace cases with built-in chargers purchased for its XS, XS Max, and XR models after issues prevented them from charging the case itself in addition to problems charging the devices they were attached to.
Luckily, charging and not safety is the issues reason for the replacement, so customers who have purchased the product don’t have to worry about them overheating or endangering anyone or anything.
Some of the cases (pictured above) failed to charge their own batteries and the batteries of the devices they were connected to. Stock image
Faulty cases were made between January 2019 and October 2019 according to Apple and can be replaced either by Apple itself or at an authorized service provider where they will be inspected.
Dysfunctional cases will be disposed of in an ‘an environmentally friendly way,’ according to the company.
All models and colors affected by the issues are covered under the program according to Apple and any replacement will be covered for two years under a new warranty.
As is the standard with most branded Apple products, the cases are sold at a premium – $129 – and come with some major perks for customers.
The Verge notes that the cases’s integration with iPhones means that users are able to see its battery life on their phones and are also able to use Apple’s lighting port – the connection at the bottom of newer Apple devices that connects headphones and chargers.
Apple says its battery cases can enable at least two dozen more hours of battery life use depending on the level of use from the user and were initially released last year in January.