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Barclays and Barclaycard customers can't access money as apps crash

Thousands of Barclays and Barclaycard customers have been left unable to access their money as the mobile apps have crashed.

The bank confirmed on its service update page that it is having issues with both of the apps. 

The Barclays website states: ‘We’re sorry if you’re having trouble logging in to our app – we’re working to fix this.’

Thousands of Barclays and Barclaycard customers have been left unable to access their money as the mobile apps have crashed

Thousands of Barclays and Barclaycard customers have been left unable to access their money as the mobile apps have crashed

Barclays said that customers should still be able to access their accounts through its website or telephone banking, but added they are receiving a high volume of calls

Barclays said that customers should still be able to access their accounts through its website or telephone banking, but added they are receiving a high volume of calls

Barclays also tweeted the news this afternoon, informing customers that they can sign up to receive a text message when their systems are back up and running. 

Complaints have been flooding in from disgruntled customers unable to access their money since the apps crashed, The Sun reported. 

Outage tracker Downdetector saw complaints beginning to come in at around midday, with more than 1,000 complaints being recorded since.

Barclays said on its website that customers should still be able to access their accounts through its website or telephone banking.

But it added that the bank is also receiving a high volume of calls, saying on their service update page that ‘you may have to wait a while to speak to us’. 

The bank confirmed on its service update page that it is having issues with both of the apps

The bank confirmed on its service update page that it is having issues with both of the apps

Customers have been voicing their frustrations on Twitter this afternoon.

One user said: ‘Ergh. Hate when that happens. Dont know what’s going on. I mean I like having more money than I know I have but dont want to risk going over drawn.’

Another wrote: ‘Barclays as a long standing personal customer and business customer, I’m feeling a tad frustrated today! I can’t access the mobile app and the PINsentry is temperamental. Been on hold to support for over 25 mins – is there anyone who can help???’

One person said: ‘When you are on your break and need to transfer money over to get food but the Barclays app is down.’ 

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