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Leicester woman hurls racist abuse at Nationwide Building Society branch manager

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Vile moment angry customer hurls racist abuse at Nationwide Building Society branch manager

  • Woman was filmed ranting at staff in Leicester city centre yesterday at 3.51pm
  • She said to a man – who said he was one of the managers – he’s ‘not the manager’ 
  • She continues: ‘Nationwide don’t employ people with tattoos for managers’
  • Another Nationwide worker comes down the stairs to talk to the angry woman
  • Told she won’t be seen, she says: ‘Why not? Because you’re a f***ing Muslim c**t’

An ‘aggressive’ customer has been caught calling a Nationwide manager a ‘f***ing Muslim c**t’ after a row over her finances.

The unnamed woman was filmed ranting at staff in the Leicester city centre branch on Horsefair Street at 3.51pm yesterday.

A video of the incident shows an employee calling police while the woman sat in a waiting chair and demanded to see the manager.

The video shows an employee calling police while the woman sits in a waiting chair demanding to see the manager in a Leicester city centre branch yesterday at 4.15pm

She told the male member of staff – who says he is one of the managers – ‘you’re not the manager, stop pretending you’re the manager’.

She claimed her husband works for head office, adding he is ‘head of IT’.

The angry client said ‘you’re not a manager’, ‘Nationwide don’t employ people with tattoos for managers’.

After the worker got through to police, he called for assistance for an ‘aggressive customer’, which prompted an angry reaction from the woman who said: ‘Aggressive, I’m trying to safeguard my money.’

The angry client continues to say 'you're not a manager', 'Nationwide don't employ people with tattoos for managers'

The angry client continues to say ‘you’re not a manager’, ‘Nationwide don’t employ people with tattoos for managers’

He said to the officer over the phone that ‘she’s received a letter saying that we’ve closed her accounts but we can’t remove her at the moment’.

Another Nationwide worker walked down the stairs to talk to the woman, with the customer adding: ‘I’m not swearing… you’re going to look into this.’

She added: ‘Excuse me, I’ve got £18,000..’

In a second clip from the incident, another Nationwide worker (left) comes down the stairs to talk to the woman

In a second clip from the incident, another Nationwide worker (left) comes down the stairs to talk to the woman

But the female manager said: ‘I’m not talking to you, sorry.’

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The customer replied: ‘Why not? Because you’re a f***ing Muslim c**t. Are you, are you a Muslim c**t?’

The first manager told the women the police were on the way, with her replying: ‘What because I accessed my bank, which I’ve been with for 17 years?’

The woman sat down and turned her attention to the other customers who were asking her to leave.

But she said: ‘Shut up. What you doing here?’

She then turns her attention to other customers, who ask her to leave, saying: 'Shut up. What you doing here?'

She then turns her attention to other customers, who ask her to leave, saying: ‘Shut up. What you doing here?’

An onlooker who recorded the incident told MailOnline she saw the argument unfold as she waited for a bank statement.

She said after the police were called the women walked out, leaving staff to describe her to officers.

She added: ‘Nationwide handled it all very well’.

Leicestershire Police confirmed it was called to an incident at the building society at 3.51pm, with reports of a woman being racially abusive.

But when officers arrived the woman had left the scene. Inquiries are ongoing.

A Nationwide spokesman said: ‘We welcome complaints as much as we do compliments about our service, but no individual should expect to receive targeted abuse, whether at work, at home, in the street or online. 

‘Abuse of any kind should not and will not be tolerated by our staff or anyone else and we are now offering support to that branch team who had the misfortune to be singled out for just doing their job.

‘We must work together against hate to try and eradicate all forms of vile abuse.’



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