Angry Foxtel customers are claiming they aren’t being allowed to cancel their sport subscriptions after coronavirus forced the AFL and NRL to suspend their seasons.
Hundreds of customers have taken to social media to slam Foxtel for not letting them downgrade their subscription after sport was stopped across Australia.
Due to the coronavirus pandemic and tightening government restrictions on both indoor and outdoor gatherings, most leagues have been postponed or cancelled.
Angry Foxtel customers are claiming they aren’t being allowed to cancel their sport subscriptions despite there being no live games due to the coronavirus outbreak
Hundreds of customers have taken to social media to slam Foxtel for not letting them downgrade their subscription after sport was cancelled across Australia
Customers have been told they cannot cancel their memberships online, but when they call they are left on hold for hours.
‘I want to cancel my sports package and can’t do it online, can’t get anyone on the phone for hours,’ one person wrote on Twitter.
‘I’ve been a customer for over 15 years shouldn’t have to ask for discounts – not good enough.’
Another user said he was wasting his money as he has not been able to cancel after days of trying.
‘Come on Foxtel get your act together,’ he wrote.
‘I have been trying to cancel my subscription for 1 week. You have breached your contract with your customers,’ added another man.
‘I will not be paying for your service from the date I started trying to disconnect.’
Hundreds of other customers also found no matter how many times they called Foxtel, they could not get through and were getting no response.
‘This pandemic would be over by the time you got off hold. Different story if you want to upgrade,’ one man wrote.
Foxtel users have found they are still paying for the sports package but are not getting any content
Foxtel customers have since tried to cancel or downgrade their memberships as they are no longer watching sport but have found they have been unable to.
‘I have been trying to get in contact since Friday. Can’t get through on the phone and now have an email from Foxtel apologising for uncontactable call centre,’ one woman said.
‘Directed to website, problem is anyone wanting to cancel or subscription has to call?’
A Foxtel spokesman told Daily Mail Australia the call centres are short staffed due to restrictions in place for the coronavirus.
‘For many callers we simply haven’t been able to answer calls or there have been long wait times,’ he said.
‘We have let all our customers know directly, apologised to them and we are working around the clock to get the call centres back up to full strength.’
All Sport customers are now receiving additional content at no extra charge, including all drama, entertainment, lifestyle, documentaries, reality and children channels.
‘We have also refreshed our Sports channels while sports codes are on pause including archive specials, new documentaries, pop-up channels and live shows with the best personalities,’ he said.
‘Fixing the situation in our call centres is our number one priority and while we do, we have asked customers for their patience in delaying call to enable us to focus on faults and customers in hardship.’