Thousands of travellers are left in the dark and out of pocket after online flight retailer goes into administration without warning before mysteriously shutting down its Facebook page and website
- Australian travel retailer Fly365 entered into voluntary administration on Friday
Travellers have been left in the lurch and thousands of dollars out of pocket after online flight retailer Fly365 collapsed.
The flight booking company entered into voluntary administration on Friday removing both its website and Facebook page leaving paying customers scratching their heads.
Melbourne couple James Price and Steven Somers had spent $11,500 on flights to Europe and have been left without a refund.
Travellers have been left thousands out of pocket after flight retailer Fly365 entered into administration
The Australian Federation of Travel Agents said they were given no warning before the flight retailer went belly up.
‘This is a very regrettable situation and AFTA strongly believes that contributing circumstances beyond the control of AFTA and the ATAS scheme have resulted in this outcome,’ Jayson Westbury, AFTA Chief Executive said.
‘AFTA, through the robust criteria that surrounds the ATAS scheme, is able to monitor and review the health of travel businesses who hold ATAS accreditation.
‘Unfortunately, where there appears to be deliberate withholding of information by the Directors, AFTA was not in a position to either provide advance support to the business prior to its failure or predict this outcome.’
AFTA is urging customers to contact the airline to confirm their tickets as well as their bank to issue a refund and the liquidator.
When going onto the former website, customers are met with a ‘This page isn’t working’ pop up
The Australian retailer went into administration on Friday and its website and Facebook page has since been removed
When going onto the former website, customers are met with a ‘This page isn’t working’ note.
Mr Price and Mr Somers had organised a family trip to Europe and booked flights on February 14.
Mr Somers had been diagnosed with multiple sclerosis in January and wanted to take the opportunity to travel while he could.
Their money was withdrawn from the account five days after buying the flights but when Mr Somers tried to book seats he noticed his reference number wasn’t working.
He attempted to call Fly365 only to hear a response that the company was no longer trading.
A Melbourne couple have been left $11,500 out of pocket after Fly365 went belly up
He has since set up a Facebook page for other people who had booked flights with the retailer.
The page, Fly365 Liquidation – Support Group has so far more than 600 members.
‘They were still taking bookings up until the 19th so its quite bad what they’ve been doing,’ Mr Somers told Daily Mail Australia.
More to come.